I’m very disappointed with the way this dealership has handled my purchase of a Jeep Wagoneer. After buying the vehicle, I discovered that the center-console button panel next to the gear selector was broken and not functioning properly. This panel controls several important features, including the automatic start/stop system, lane-management system, stability control, parking assistance, parking sensors, hazard lights, and Tow/Haul mode. I contacted the dealership expecting them to stand behind the vehicle they sold and correct the problem. They asked me to bring the vehicle back, and I spent approximately four hours at the dealership while they attempted to repair it. Unfortunately, the issue was not fixed. Instead, I was told they would do some research and have to determine whether the malfunction presented a safety concern. When I asked whether I would be responsible for the repair cost, no one could give me a clear answer, leaving me with the impression that I would likely have to pay for it myself. This is especially frustrating because the problem was already present when the vehicle was sold to me. A customer purchasing a vehicle should reasonably expect its buttons, controls, and safety-related systems to function properly. Even if the dealership believes the vehicle was sold “as is,” I would have expected better customer service and a genuine effort to resolve an issue that existed at the time of sale. Based on my experience, I strongly recommend that anyone considering purchasing a vehicle from this dealership thoroughly test every button, screen, camera, sensor, and electronic feature before signing any paperwork. Also make sure that every promised repair or statement about the vehicle’s condition is provided in writing. I do want to make it clear that the staff members I interacted with were kind and professional. Hudson was the salesperson who worked with me, and I believe he did a good job throughout the sales process. I understand that the decision not to cover the repair may have been outside his control and could have come from upper management. My disappointment is with how the dealership ultimately handled the problem.

SPORT MAZDA has been my goto Mazda Dealerhip to service my 2008 and 2015 PRHT MX-5's. My preference for this Service department is due in large part to Paul who has been my main Service coordinator. He is great at getting my cars in/out in a reasonable time and also provides timely status updates during the process. .

Dylan was very accommodating when I was trying to schedule service to replace a front light that had a hairline crack in it. He was able to get me in and out with minimal disruption to my scheduled. I was a little concerned when he could not schedule the service for the time I requested, but he more than made up for the change. Excellent service. I am very pleased with the service from Dylan. It's actually the excellent service that keeps me coming back to Sports Mazda to purchase a new vehicle when I trade.

I had a very positive car-buying experience with Carlos Burgos at Sport Mazda South. I was coming from Palm Bay to purchase a Certified Pre-Owned Mazda CX-5, so I wanted to have as much worked out as possible before making the drive to Orlando. Carlos was responsive throughout the process and answered my questions ahead of time, which made everything much easier. I especially appreciated that Carlos respected the financing I had already arranged through Space Coast Credit Union and confirmed that the dealership would work directly with SCCU rather than sending my application to multiple lenders. He also worked with me on the vehicle price, my trade-in, and a refundable deposit to hold the CX-5 until I could get there. Once I arrived, Carlos was patient and professional and never made me feel pressured or rushed. The numbers we had discussed were honored, and when there were questions or changes during the process, he took the time to explain them and work through them with me. Buying a car can be stressful, especially when you’re traveling some distance to do it, but Carlos helped make the process straightforward and comfortable. I drove home very happy with my 2024 Mazda CX-5 Carbon Edition. I would definitely recommend asking for Carlos if you’re shopping at Sport Mazda South. Milena V

The treatment offered was excellent and they always cared about making us feel good! Thank you!

My primary point of contact at Sport Mazda South in Orlando, Florida, was Carlos Burgos, and I want to highlight the exceptional professionalism he demonstrated throughout the process. Mr. Burgos's honesty and sincerity engendered a level of trust I have rarely experienced when buying an automobile. From the beginning, I made it clear that due to an upcoming assignment at a Florida air base, I would not be able to visit the dealership in person. Carlos understood my situation, thanked me for my service, and reassured me that he would answer all my questions regarding the 2025 Mazda CX-5. When I requested detailed photos of both the exterior and interior of the 2025 Mazda CX 5, he provided them promptly. The images were clear, thorough, and accurately reflected the vehicle’s condition. It was obvious from the photos that the previous owner had taken excellent care of the car. All original books and documentation were included, which further reinforced the vehicle’s quality. The financing process was handled flawlessly. Every step was explained clearly, and there were no surprises or delays. Communication was consistent, and Carlos ensured I had all the information I needed to move forward confidently. Because of my upcoming assignment, I also needed the dealership to handle all tag, title, and tax paperwork. Sport Mazda took care of everything, providing all documentation via email without a single issue arising. This level of administrative support made the process stress-free and allowed me to focus on preparing for my transfer. Given my time constraints, the dealership went a step further: Carlos personally delivered the 2025 Mazda CX 5 directly to my residence. The vehicle arrived exactly as described, clean, fully prepared, and ready to drive. This gesture demonstrated a level of customer service that goes beyond what most dealerships offer. He also spent time showing all the features and how to operate them since this was my first opportunity to own a Mazda. Overall, my experience with Sport Mazda and Carlos Burgos was outstanding. The communication was clear, the process was efficient, all promises made were honored, and the customer service was exceptional. I would strongly recommend Sport Mazda Orlando to anyone seeking a smooth, professional, and trustworthy car buying experience.

I had a great experience buying my new car from here. Carlos Burgos was extremely helpful patient and transparent throughout the entire process. I definitely recommend this dealership to anyone looking for a stress free purchase.

Not sure where to begin. I'll start with, if I could rate them higher than five, I would. The overall experience was superb, From the Sales Department to the Finance. from Jamil to Gustavo and to Jenny. I've bought several new vehicles in my lifetime but this, by far, has been the Best, easiest and lest hassle. Everything was explained in great detail. I really can't say "Thank You!" enough.

Friendly, sincere, great service.

Showed up and was attended to immediately by Gil. He was very knowledgeable and answered all of my questions. Easy and painless experience

I came here not expecting much. Just browsing. I left with every feature I could want in a car and more. Gil approached me and helped me through the entire process. We discussed pricing and necessary requirements needed to get a vehicle. I came back the next day with check in hand. Ready to say yes to the key. He managed to get me an even lower rate than before. Such a gentlemen. Such a delight to be around and work with. This is my first big purchase as a newly graduate. And I left Mazda today with a bigger smile than I thought possible. Thank you so much Gil. You were amazing from start to finish.

Chris was wonderful very knowledgeable and patient found exactly what I needed

Excellent customer service at Sport Mazda! The team was very helpful, patient, and made sure everything was taken care of until we were completely comfortable and satisfied. Highly recommended!

Our buying experience at Sport Mazda was great. Kerwin was awesome at listening to what we were looking for and what we were not. He and the team worked late to find the exact car we wanted. Amazing customer service!

No complaints whatsoever, always get taken cared of in a timely manner